Web 2.0 Technologies in Project Management: A Proposal of a Benefits Dependency Network

One of the most challenging issues in Project Management is dealing with Lessons Learned, which are present throughout the project. Web 2.0 technologies, e.g. wikis, blogs and social networks, can support the processes of collecting, storing, sharing, applying and reusing Lessons Learned in a project. Using such technologies to manage Lessons Learned evolve changes and technology implementation. Benefits Dependency Network, proposed by the Cranfield School of Management, works backwards from the project's objectives to ensure that all necessary project changes are made, as well as any necessary Information Technology implementation completed. This paper proposes a Benefits Dependency Network (BDN) to support the insertion of Web 2.0 technologies in Project Management focusing on Lessons Learned. Moreover, it also presents examples of measures of each type of benefits, which helps managers to better evaluate the investment.